FAQ
Answers to your frequently asked questions about our products and services
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"s": "Is in-person purchase possible?"
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{ "t": 0, "b": { "t": 2, "i": [ { "t": 3 } ], "s": "Yes, you can purchase through our physical stores. Store addresses are listed on the site." } }
{
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"s": "What are the payment methods?"
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}
{ "t": 0, "b": { "t": 2, "i": [ { "t": 3 } ], "s": "Payment is only possible online through valid banking gateways." } }
{
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"s": "How is shipping done?"
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}
{ "t": 0, "b": { "t": 2, "i": [ { "t": 3 } ], "s": "Orders will only be shipped via freight and the Islamic Republic Post." } }
{
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"s": "How is shipping cost calculated?"
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}
{ "t": 0, "b": { "t": 2, "i": [ { "t": 3 } ], "s": "Shipping cost is calculated based on product weight and delivery location and is displayed during checkout." } }
{
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"s": "How long does delivery take?"
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}
{ "t": 0, "b": { "t": 2, "i": [ { "t": 3 } ], "s": "Delivery time varies depending on the destination city and usually takes between 3 to 7 working days." } }
{
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"s": "Is it possible to change or cancel the order after registration?"
}
}
{ "t": 0, "b": { "t": 2, "i": [ { "t": 3 } ], "s": "As long as the order has not been shipped, you can contact support to change or cancel it." } }
{
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"s": "Do products have a warranty?"
}
}
{ "t": 0, "b": { "t": 2, "i": [ { "t": 3 } ], "s": "Some products have a corporate warranty, details of which are mentioned on the product page." } }
{
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"s": "What are the return conditions?"
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}
{ "t": 0, "b": { "t": 2, "i": [ { "t": 3 } ], "s": "Return requests must be registered within 3 days of receiving the goods, and the product must be in its original packaging." } }
{
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"b": {
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"s": "What items are non-returnable?"
}
}
{ "t": 0, "b": { "t": 2, "i": [ { "t": 3 } ], "s": "Used, damaged goods, and tanks with fittings and floats installed are non-returnable." } }
{
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"s": "Is bulk ordering possible?"
}
}
{ "t": 0, "b": { "t": 2, "i": [ { "t": 3 } ], "s": "Yes, for bulk orders you can contact support." } }
{
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"s": "Is there a discount for bulk purchases?"
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}
{ "t": 0, "b": { "t": 2, "i": [ { "t": 3 } ], "s": "Yes, special discounts are considered for bulk purchases." } }
{
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"s": "Is order tracking available?"
}
}
{ "t": 0, "b": { "t": 2, "i": [ { "t": 3 } ], "s": "Yes, after shipping, a tracking code will be provided to you to check the shipment status." } }
{
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"b": {
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"s": "Does the store operate on holidays?"
}
}
{ "t": 0, "b": { "t": 2, "i": [ { "t": 3 } ], "s": "Order registration is possible on all days, but order processing and shipping are done on working days." } }
{
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"b": {
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],
"s": "How can I contact support?"
}
}
{ "t": 0, "b": { "t": 2, "i": [ { "t": 3 } ], "s": "You can contact us via the phone numbers listed on the site or the online support section." } }
{
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"b": {
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],
"s": "Is shipping to other cities possible?"
}
}
{ "t": 0, "b": { "t": 2, "i": [ { "t": 3 } ], "s": "Yes, shipping to all parts of the country is possible." } }
{
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"s": "Do I need to register on the site to buy products?"
}
}
{ "t": 0, "b": { "t": 2, "i": [ { "t": 3 } ], "s": "Yes, registration on the site is required for purchasing and tracking orders." } }
{
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"s": "How can I find out about the latest products and discounts?"
}
}
{ "t": 0, "b": { "t": 2, "i": [ { "t": 3 } ], "s": "You can find out about the latest discounts and products by following us on social networks." } }
{
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"s": "Is tank customization possible?"
}
}
{ "t": 0, "b": { "t": 2, "i": [ { "t": 3 } ], "s": "Yes, if you need tank customization, you can contact the sales team." } }